Terms and conditions

Workshop Services

The services are provided at the customer's request.

No guarantee is possible for the washing. In the case of a change of colour after washing, no compensation is possible.

Only the loss of shoes or wilful mistreatment can be claimed and compensated.

For colour changes, patinas, it is excluded to guarantee the result. This is always the responsibility of the customer. If the result does not correspond to the customer's wish, no compensation is possible.

All treatments are done with the best products. For information purposes only: 

Waxes: The treatment of brown shoes causes a darker colour - this is quite normal for leather, especially after a long period without treatment.

Suede: Brushing and washing cannot make the shoes "new". The purpose and improve the general condition, refresh and waterproof the shoes.

Events and animations

Cancellation regulations according to the guidelines of the European Association of Master Shoe Shine Artists:

1 month or more before the date of the booked service: free of charge - no charge; 2 weeks before the date of the booked service: 50% of the total amount indicated in the offer; 1 week before the date of the booked service: 75% of the total amount indicated in the offer; less than 1 week before the date of the booked service, the total amount to be paid.

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